Microsoft Outlook is simply a portal where you can port any email address. Just because you use Outlook does not necessarily mean that you use Microsoft Exchange or Microsoft Office 365 as an email provider. However, those are the most common pairings.
You will want to make sure that you are following the correct instructions for setup depending on the email provider that you are accessing through Outlook.
If the email you have connected to Microsoft Outlook is indeed a Microsoft service, see instructions below.
See instruction on connecting Microsoft Exchange / Outlook Email Account here.
For all other email providers, including Gmail, see instructions for setup here.
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